CASE STUDY

Service Resolution Management (SRM) – Java to .NET

The customers is a leading provider of knowledge-empowered customer service applications that automate the problem resolution process and make it easy for customers to obtain information on company support websites. By driving the optimal service resolution process and delivering intuitive customer-facing search, customer solution improves productivity and increases customer satisfaction.

The customer wanted to increase its client base and wanted a new system based on the Microsoft technology that was used by most of its customers. To achieve this, it was necessary to port from the Java based application to Microsoft .Net technology. As an alternative to coding, various tools were used to port the code from Java to .Net platform. Aztecsoft used JLCA to port the front end and Excelsior to port the server side code.

“We appreciate your expertise, and it's been critical in terms of making our product available on .NET and on-track. This release will be used by a set of very prestigious and demanding customers, and from what we've seen of the quality level of the work, it is up to the challenge. Thanks again!”
- VP - Engineering, Product Development