The success of an outsourced product testing effort is a function of a number of factors, not all of which are easily measurable. Traditional metrics used for this have tended to focus on objective attributes such as 'productivity per tester' but have generally ignored more subjective factors such as 'quality of communication between client and vendor teams'. This paper describes a methodology used at Aztecsoft named 'Service Measurement Methodology' that seeks to address these shortcomings of traditional approaches. We outline limitations of traditional approaches and describe the 'Test Quality Index (TQI)', a metric that addresses many of these limitations.

Over the past few years we have collected large quantities of data to test the efficacy of the approach described here. We conclude by presenting this data and comparing the efficacy of our approach with that of traditional approaches such as the 'Customer Satisfaction Index'.

By Sanjay Kulkarni, Aztecsoft itest

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The AJAX model of development for Web applications has rapidly gained a lot of popularity because of its promise of bringing the richness and responsiveness of desktop applications to the web. AJAX implementations are fundamentally different from other web implementations in two respects - they make asynchronous requests for parts of the web page. Techniques routinely used for performance testing of traditional web applications need to be modified and enhanced to suit the needs of AJAX-based applications. Using Google's "Google Select" service as a case study we examine the unique challenges of carrying out performance testing of AJAX-based applications and offer suggestions for overcoming them.

By Rajendra Gokhale, Aztecsoft itest

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The purpose of this document is to provide an approach to Customer Inc. to help test their new platform/framework for multimedia on mobile devices. The approach is based along three lines of action:

• Audio and Video Testing Approach
• Identification of the types of bugs common in embedded systems software
• Discussion of the various methods used to find bugs

By Vishal Talreja

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